Our goal is to offer you the best shipping option, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
If you would like to receive more detailed information about shipping times and how long will it take for your order to arrive, please contact us at support@activeonewear.com
Protect Policy
Stolen (Marked as delivered)
● Can file 5-15 days after delivery date
Lost (Stuck in transit)
● No Estimated Delivery Date (EDD): 7-30 days to file
● Estimated Delivery Date: EDD + 2 to 60 days
○ USPS, UPS, and FedEx typically provide EDD
Damaged (In transit)
● 15 days max to file
● Photos required
Not Covered:
Fulfillment issues, Cosmetic damage, Anything outside of issue
policy timeframes, Pre-shipment, Taxes, Duties, & Shipping on
customer refunds
Tracking shows package was delivered, but I haven't received it
Once a package leaves our warehouse, ActiveOne does not claim any responsibility and issues with unsuccessful deliveries that are a subject of responsibility of the carrier. If the tracking shows that the package was delivered, ActiveOne cannot issue a refund under any circumstance. Any issues concerning this matter should be resolved between the customer and their local carrier that is used to deliver the package.
ActiveOne is NOT responsible for:
US Postal Service Guarantees